Guests must be educated as to how they may benefit from their spa experience and what to expect. This can be done either with literature or over the telephone as they make their appointment. Suggestion: always (gently) inquire as to whether or not this is their first spa appointment and if so, would they like to receive a “guest journey journal” or information about services prior to arrival.
Here is an example: A spa derives great pleasure in serving their guests a healthy dose of education as well as special touches throughout a clients’ visit. Upon entering the spa and being greeted by the receptionist, the client is introduced to the staff who shake the clients’ hand and immediately tour the spa, explain their spa “menu” of the day as well as what to expect, how to prepare and what to wear (or not wear). All treatments begin with a special touch – a scalp massage. Clients are encouraged to share their personal quest so that the spa may adjust future treatments and schedules accordingly. Upon completion clients are always escorted to the door, thanked for their visit and receive educational literature on all of the spas programs.
Do a “test-run”
It is imperative that each and every staff member goes through a typical spa guest journey as well as counseling and training on behalf of the operations defined and expected spa etiquette. Do not assume that clients or staff know what to expect, how to act, or what to do. Here is an example: every single need a client might have and what the experience should be prior to opening the spa component to their chiropractic health center, Management thought of in advance. The training of staff in spa etiquette involves scripts and actual patient experiences. They are even taught how to close a conversation and appointments with patients. The spa believes it is the responsibility of every spa owner to assume that everyone (staff and clients) are new and uninformed as to the spa experience.
Lead by example, train in detail. Guests and staff will follow with impeccable manners.
Adapted from an article by Monica Tuma Brown, a spa professional for over 17 years involved in the development of spa products, programs and education.
To receive maximum benefit and relaxation from a massage …
Arrive a few minutes early. Prior to your massage you will receive a robe to change into. Most people prefer to remove all clothing and jewelry. During your massage, your therapist keeps your entire body draped and only undrapes that portion that is being massaged. If you feel more comfortable leaving your undergarments on, that’s fine too.
Once you are with your therapist you will be asked certain questions, such as whether there is anything you like to convey he/she should be aware of. Feel free to express your needs so as to receive specific attention to tense or trouble spots. Your therapist will ask you a few questions to ascertain the most optimum treatment for your sessions.
Relax, this is your time and time for your body (and your mind) to release the worries and stresses of the day. Deep breathing and closing of your eyes will assist in your complete relaxation.
Let your therapist know if you are comfortable or uncomfortable, too warm or too cold or if the massage pressure is too light or too intense.
Trust your massage therapist to move your limbs in whatever position is necessary for and during the massage.
Enjoy the massage and know that you are doing something very good for your body and your mind. You deserve this healthy interlude.
What can it do for you? How often should you have a massage?
Massage therapy increases circulation, thus is nourishing to the entire body. Massage also promotes the release of by-products such as lactic acid, which is one of the causes of stiff and sore muscles. We recommend one weekly massage for health maintenance and to counteract the effects of daily stress.
To receive maximum benefit and relaxation from a facial …
Arrive a few minutes early to allow time to change into a robe (remove all clothing and jewelry from your upper body) and to fill out a client history card. The skin care information allows your esthetician to determine the best spa treatment and home recommendation for you.
Your facial will consist of thorough and deep cleansing to purify, nourish and tonify your skin. A woman can expect all of her makeup to be removed. Both men and women should advise their esthetician as to whether or not they are wearing contact lenses.
Relax completely. A basic facial will take one hour to perform. Close your eyes. Breathe deeply and take this time to release the worries and the stresses of the day. Let your esthetician know if you are comfortable or uncomfortable, too warm or too cold, or if a product is very stimulating. Your comfort and care is of the greatest concern and priority.
Enjoy your facial; the results will be visible and lasting. Why should one have a regular facial and how often?
We recommend regular, monthly facials for optimum skin maintenance and nourishment; twice monthly for specific treatment programs.